This Refund Policy outlines the conditions and process for refunds for the YouVoice Chrome extension (hereinafter referred to as the "Service"). While we hope you are completely satisfied with our Service, we understand that in certain circumstances you may need a refund.

1. Free Trial Period

First-time subscribers are entitled to a 7-day free trial. During this period, you can use all premium features free of charge and will not be billed. If you cancel your subscription before the end of the free trial period, no charges will be incurred.

2. Refund Conditions

We offer refunds under the following circumstances:

• Technical Issues: If the Service is not functioning properly due to technical issues on our end, and our technical support cannot resolve the issue within a reasonable timeframe, you may request a partial or full refund.
• Accidental Subscription: If you subscribed by accident or forgot to cancel your free trial, you may request a refund within 72 hours of your first payment.
• Service Not as Described: If you find that our Service differs significantly from its official description, you may request a refund within 7 days of your first payment.
• Account Takeover (ATO): If we confirm that a user's account was accessed without authorization and a subscription or payment was made, we will, after verification, provide a partial or full refund depending on the situation. The refund amount will take into account payment processing fees and infrastructure-related costs.

3. Non-Refundable Situations

Refunds are generally not provided in the following situations:

• Requests made after the refund periods mentioned above
• Issues with the Service caused by your device or browser compatibility
• Suspension or termination of the Service due to violation of our Terms of Service
• After you have used the Service for more than one month

4. Refund Process

To request a refund, please follow these steps:

1. Send an email to videodubx@gmail.com with the subject line "Refund Request"
2. Provide your account email address and subscription information in the email
3. Explain in detail the reason for your refund request
4. Include any relevant supporting materials (such as error screenshots, technical issue descriptions, etc.)

Our customer support team will review your request and respond within 3 business days of receiving it.

5. Refund Processing

Once a refund request is approved:

• The refund will be processed through your original payment method
• Depending on your bank or payment service provider's policies, the refund may take 5-10 business days to appear in your account
• Upon completion of the refund, your premium account will be downgraded to a basic account

6. Partial Refunds

In some cases, we may offer partial refunds, particularly when you have already used the Service for part of the subscription period. The amount of the partial refund will be calculated proportionally based on the time the Service has been used.

7. Cancellation of Subscription

Cancelling a subscription is different from requesting a refund. If you only want to cancel automatic renewal rather than request a refund, you can do so by:

1. Logging into your account
2. Going to "Subscription Management"
3. Clicking "Cancel Subscription"
4. Following the prompts to complete the cancellation process

After cancelling, you will still be able to use premium features until the end of your current subscription period.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: videodubx@gmail.com